Social implications-Technological disruptions impact all facets of life. This will require future work that conceptualizes and examines how stakeholders may adapt within specific contexts. This paper provides an overview of potential disruptions and developments and does not delve into individual destination types and settings.
Research limitations/implications-Tourism and hospitality services prevail under varying levels of infrastructure, organization and cultural constraints. Specifically, the paper identifies three areas of likely future disruption in service experiences that may benefit from immediate attention: extra-sensory experiences, hyper-personalized experiences and beyond-automation experiences. Findings-Findings highlight the need for research into service innovations in the tourism and hospitality sector at both macro-market and micro-firm levels, emanating from the rapid and radical nature of technological advancements. Design/methodology/approach-The research synthesizes prevailing theories of co-creation, service ecosystems, networks and technology disruption with emerging technological developments. The paper provides examples from tourism and hospitality industries as an information dependent service management context. The purpose of this paper is to explore critical technological advancements using a value co-creation lens to provide insights into service innovations that impact ecosystems. 484-506 Purpose-Technological disruptions such as the Internet of Things and autonomous devices, enhanced analytical capabilities (artificial intelligence) and rich media (virtual and augmented reality) are creating smart environments that are transforming industry structures, processes and practices. Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management, Vol.
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